UX researcher, UX designer, UI designer
Sep 2022 – Dec 2022
user research, wireframing, prototyping, designing
Application is for better experience in cafeteria and should help people to order coffee.
People don’t want to lose their seats based on their order. In some cases people want to sit and order from their place to keep this place in the cafeteria.
Create app that will allow to browse menu, create an order and select the table in the cafeteria.
Understanding the user
User research: summary
I conducted user interviews and created empathy maps to understand the users. A primary user group identified through user research was working adults in the office who want to enjoy coffee.
This user group revealed problems like: delivery/pickup – coffee could be cold, some of customers want to sit and enjoy the coffee in place.
User research: pain points
Ordering in place
User journey map
Mapping Tom’s user journey revealed how he can order a coffee from his place in cafeteria.
Starting the design
My sketches for the application.
Low-fidelity prototype with ordering scenario is available here:
Link to low-fidelity prototype
Usability study: findings
Round 1 findings
1. Users want more languages
2. Users want order more types of coffees
3. User want more information about picking table
Round 2 findings
1. Missing information about table in summary
2. Missing table information in the summary page
Refining the design
The final high-fidelity prototype is done and available on this link:
Users want more information about table. I used images how the table looks like and I added more description about the place.
Users want information about picked table in the summary page. I added this information to the overview.
Number of downloads are doubled than we expected.
What I learned
I learned that doing a usability study multiple times is very useful.