IoT Configuration

IoT Configuration is an online cloud platform that enables the setup of monitored tags on the devices.

The Challenge

How to select and configure tags on the devices. How to make repeated configuration easier and quicker. How to monitor issues online.

Created configuration should download and apply to the device and should start monitoring configured tags like motor speed, temperature, errors, etc.

 

The most frequent users are Technical Engineers. They want to preserve the naming conventions of properties.

 

Our team worked with all stakeholders

Discovery & Research

To discover and understand the problem space, we interviewed industry experts and target users.

Expert interviews

In order to get a good overview of Gateway and Device configuration, we conducted expert interviews.

User interviews

We conducted user interviews to dive deeper into the needs of users. By learning about their needs, motivations, and frustrations, we were able to gain user insights.

Aligning user insights and goals with business goals

After interviews users and industry experts, we aligned their needs with business goals to develop a common understanding, find compromises and formulate user insights. 

Wireframing the solution

Based on the above problems identified, I worked towards addressing these pains by coming up with potential solutions.

User Flows

I created user flows for each specific scenario. Here is an example of creating the new item.

Wireframing

Based on the information, our discussion, and sketches, I created wireframes for each main screen.

Developing the designs

I created my high-fidelity mockups in AxureRP later on in Adobe XD. I worked very closely with the Front End team to spec out any missing interactions that were not covered in the high fidelity mockups. Because I had been working on the project from 2015 till the end of 2020, there were a lot of design changes and evolutions on each part of the application.

Outcome

I have received positive feedback from users about the simplified configuration of their factory structure, saving them a large proportion of their time.

Learnings

# 1 Big challenges require small steps

Take small steps, because big changes can not be done overnight, especially not just by an application alone. Accordingly, develop more strategically meaningful and realistically applicable tools that steer in the intended direction.

# 2 Be open to research and let ideas go

I thought too digitally and approached the product with too concrete ideas about the result, thus failing to correctly take into account some needs and challenges of the target group and thus unfavorably defined the minimum viable product.

#3 Journey Maps are my new best friend

Especially as it gets more complex, Journey mapping is very helpful, on the one hand, to put a comprehensive process on paper and to uncover problematic and promising points, on the other hand, to provide a basis for good cooperation for all stakeholders.

#4 Involve engineering upfront.

This helps to reduce any rework later on as an understanding of the technical limitations upfront will help to inform your design strategy.

Credits

Role

Discovery and research

Competitor analysis

Low-fidelity wireframes and prototypes

High-fidelity designs and asset creation

Usability testing and validation

Design workflow management

Providing direction to the development team

Company

Rockwell Automation (Cloud Team)

Duration

2015 – 2020 (4y 5m)

Design Tools

AxureRP, Adobe XD